Privacy Policy
Prisca Dezigns is committed to protecting the privacy, security, and dignity of every individual whose data passes through our platform. This policy governs how we and our AI employees collect, process, store, and protect personal information in full compliance with the Trinidad and Tobago Data Protection Act, Chap. 22:02, the Electronic Transactions Act, Chap. 22:03, and the Cybercrime Act, 2015.
Table of Contents
1. Information We Collect
We collect personal and professional information that is voluntarily provided through our communication channels, including AI-driven interfaces (WhatsApp, website chat, email), consultation forms, and onboarding workflows. This may include:
- Full name and contact details (phone number, email address)
- Business name, industry, and service requirements
- Conversation content submitted through AI chat interfaces
- Appointment and scheduling data
- Workplace incident information (where HSE services are deployed)
- Lead qualification and scoring data generated by our AI systems
2. How Our AI Employees Process Data
Our AI employees operate under a strict Autonomy Boundary Rule. Every action they perform is fully automatable, ethical, and legally compliant. They do not make unilateral decisions on tasks that require human, legal, or regulatory sign-off. Specifically:
Sierra AI Receptionist & Channel Manager
Sierra processes inbound messages, qualifies leads, captures contact details, books appointments, and sends follow-up communications. All data captured by Sierra is stored within your designated CRM or Prisca Dezigns' secure database. Sierra does not share contact data with third parties outside of your authorised CRM integration.
Sunil AI IT Support Officer
Sunil logs IT support tickets, routes requests, and coordinates user onboarding workflows. Sunil does not autonomously grant or revoke system access all access-related actions are routed to your designated IT administrator for approval.
Jamal AI Finance Administrator
Jamal processes invoice data, tracks AR/AP records, and generates financial reports. Jamal does not file, submit, or certify any financial document on behalf of a regulated body. All outputs are prepared for human review and submission.
Alice AI HR Assistant
Alice handles recruitment screening, onboarding coordination, and HR documentation. Alice does not make employment decisions or handle legally binding HR actions without human approval.
Dean AI Marketing Data Administrator
Dean manages marketing contact lists, lead scoring, and campaign performance data. All audience data is processed in accordance with this privacy policy and is never sold or transferred to third parties.
3. Follow-Up Communications
Sierra may send automated follow-up messages to contacts who have previously engaged with your business through an AI-managed channel. Follow-up sequences are only triggered for contacts who have initiated a conversation we do not send unsolicited messages to cold contacts.
This practice is compliant with the TT Electronic Transactions Act, Chap. 22:03, which permits electronic communications where a prior business relationship or inquiry has been established.
4. Workplace & HSE Data
Where our AI HSE employee is deployed, workplace incident data including employee names, incident descriptions, severity classifications, and timestamps is captured and formatted into structured reports.
Workplace incident data is treated as sensitive personal information and is stored with restricted access within your designated database only.
5. AI Sales Interactions
Our AI sales interfaces (including Sierra's Sales Logic add-on) are programmed to present factual, accurate information about a business's products and services. Our AI:
- Does not use psychological pressure tactics, manufactured urgency, or deceptive framing
- Does not make promises or guarantees that have not been authorised by the client business
- Escalates all high-intent or complex sales conversations to a human representative for closing
- Identifies itself as an AI assistant when directly and sincerely asked
This is in line with our ethical mandate and the consumer protection principles embedded in TT law.
6. Third-Party CRM & Integrations
Where our AI employees are integrated with a third-party CRM (e.g. HubSpot, GoHighLevel, Zoho), data is transferred to that platform under the terms of that platform's own privacy and data processing agreements. Prisca Dezigns acts as a data processor on behalf of the client business, which remains the data controller.
We do not integrate with platforms that do not maintain their own published data protection policies.
7. Data Retention
Personal data collected through our AI interfaces is retained for as long as is necessary to fulfil the service agreement with the client business, or as required by applicable law. Upon termination of a service agreement, client data is deleted or returned within 30 days upon written request.
Conversation logs and lead data within our systems are retained for a maximum of 24 months unless a shorter period is agreed upon during onboarding.
8. Your Rights
Under the TT Data Protection Act, you have the right to:
- Access request a copy of the personal data we hold about you
- Correction request that inaccurate data be corrected
- Deletion request that your personal data be erased where it is no longer necessary
- Objection object to the processing of your data for marketing or follow-up purposes
- Portability request your data in a structured, machine-readable format
To exercise any of these rights, contact us at [email protected]. We will respond within 14 business days.
9. Data Sovereignty
You maintain full ownership of your data at all times. Prisca Dezigns does not sell, trade, license, or transfer your personally identifiable information to any third party outside of the integrations you explicitly authorise during onboarding.
All data processed by Prisca Dezigns AI systems remains within platforms that operate under internationally recognised data security standards (SOC 2, ISO 27001, or equivalent).
10. Website, Chatbot and Landing Page Services
When you purchase or discuss a website, landing page, chatbot, automation, template customisation, or related digital service from Prisca Dezigns, we collect and process information needed to manage the professional relationship and deliver the agreed work.
This may include your name, business name, contact details, selected service or plan, project brief, business information, brand assets, copy, images, technical requirements, review comments, approvals, invoices, payment records, support requests, and project communications.
We use this information to provide quotations, prepare agreements, create and configure deliverables, manage included review rounds, record requested changes, obtain approvals, provide support, issue invoices, manage payments, maintain project records, and communicate about the project or an active service plan.
Where a plan includes a defined number of reviews, we may record the review requests, dates, included review rounds used, approval status, and outstanding changes. This information is used to administer the plan fairly and maintain a clear record of the project.
We may process project information through trusted providers used to deliver the service, including hosting, code management, cloud storage, email, messaging, form handling, calendar, payment, database, analytics, and automation tools. We only provide the information reasonably necessary for the relevant service and do not sell client information.
Clients should never send passwords, private API keys, payment-card numbers, or other sensitive credentials through ordinary forms or chat. Where access is required, we use an appropriate secure connection or access process. Access provided for a project is used only for the agreed work and should be removed or changed when the project ends.
Client-owned project materials remain the client’s property unless the agreement states otherwise. Prisca Dezigns retains its pre-existing systems, reusable methods, templates, code libraries, and internal processes. Final ownership, licensing, hosting, maintenance, and handover rights are governed by the applicable agreement.
We retain project and billing records for as long as reasonably necessary to provide the service, manage support or maintenance, resolve disputes, demonstrate approvals, and meet legal or accounting obligations. Clients may request access, correction, export, or deletion of personal information held by Prisca Dezigns, subject to information that must be retained by law or is necessary to administer an active agreement.
This section concerns the professional service relationship between Prisca Dezigns and its client. It does not attempt to govern how a client operates its own business or how the client handles information collected from its customers through the client’s website.
Maintenance and out-of-scope work
Where a website maintenance or support plan is selected, maintenance may cover the services specifically listed in that plan, such as software and dependency updates, security checks, backups, uptime and basic functionality monitoring, supported integration checks, minor content or product updates within the agreed limits, and technical assistance for supported components.
Maintenance does not include new pages, major redesigns, new features, new integrations, payment systems, e-commerce functionality, large catalogue or content updates, copywriting, photography, graphic design, unauthorised changes, third-party subscription charges, domain registration or renewal, hosting charges unless expressly included, or work caused by third-party services outside Prisca Dezigns’ control.
Anything outside the scope of the chosen package, maintenance plan or written agreement will be treated as additional work and will cost extra. Additional work will be quoted or priced before it begins and will require client approval. Maintenance is not automatically required after launch; the client may choose self-management, pay-as-needed support or an ongoing maintenance plan.
11. Contact & Complaints
For any privacy-related queries, data requests, or complaints, contact the Prisca Dezigns Data Protection Officer:
- Email: [email protected]
- Address: Republic of Trinidad and Tobago
If you believe your rights under the TT Data Protection Act have been violated, you may also file a complaint with the Information Commissioner's Office of Trinidad and Tobago.